Frequently Asked Questions

Our customer service reprisentatives are happy to answer your questions anytime. Please browse the following frequently asked questions we get.

Have a question not on our list? Email us at support@workschedule.net

How easy is it to set up?

Our setup wizard takes only about 5 minutes to set up, and lets you easily enter your basic employees, departments, tasks, etc., and some basic options. Once you have completed the setup wizard, you will probably want to go to the recurring schedule to enter the shifts for your typical week. Use the Windows-like top menu, or the quick buttons along the top, to add, remove, and delete shifts. If you have any questions, you can always call 866-846-3123 and someone will be happy to help you.

What browsers does it work with?

The employees can use any major browser to access their area. Tested browsers include Internet Explorer, Firefox, Netscape, Opera, and Safari. The managers use a separate area of our system which uses more advanced technology. Therefore managers and administrators must use Internet Explorer 6.0 or higher, or Firefox 2.0 or higher. For Mac users, we recommend Firefox.

How fast do pages load?

Fast! Our servers are load balanced state-of-the-art quad core and dual core Dell hardware. In addition, our software uses the latest AJAX technology to avoid slow page loads, allowing quick and easy modification that combines the quickness of editing in Excel with the built in intelligence and accessibility that Excel can not provide. See the help documentation for a variety of ways to speed up your experience even further.

Are upgrades included?

Yes. We are constantly improving and upgrading the service. However, sometimes with the major upgrades (that come out every year or so) we do not automatically upgrade everyone. These upgrade is free but not automatic. We will send you alerts and emails when the new upgrade is available, so you can try it out and then switch over at a convenient time for you, scheduled with our support team. This is in order to allow customers who are familiar with the old version to have a chance to get used to the new version before switching to it. Of course you do not lose your information in the switch.

Does the system notify employees of changes to the schedule?

Using our schedule change alerts feature, your employees are notified not only when the schedule is posted, but if any changes occur on the posted schedule. The changes in times, department, task, notes, etc., are shown in the text of the email itself. The employee can then easily link back to their accounts to view or print the full schedule. Only affected employees are notified.

What kind of printing capabilities do you have?

Managers can print the schedule in either Excel or PDF format. Employees can print their schedules in PDF format. Both managers and employees can print the schedule in monthly, weekly, or daily views.

Can I restrict managers to deal with only their departments and employees?

Yes. If you want to get more advanced, you can restrict managers to certain departments, managing only certain employees. You can even set up a multi-level hierarchy wherein a manager can report to a higher level manager, and that manager can report to a higher manager, etc.

Can the system handle scheduling breaks?

Yes. You can schedule up to 10 breaks per shift.

Can I add notes for my employees to see on their schedule?

Yes. You can add notes for each shift you post.

Is there a limit to the number of locations, departments, or tasks I can setup?

Currently there is no limit to the number of locations, department, and tasks you can enter.

How quickly can my employees see changes to the schedule?

As soon as you post your schedule your employees can view any changes. All changes to the schedule occur in real time.

Will WSDN schedule around my employee's availability?

Actually, that's one of our specialties! Employees can tell WSDN when they are available and when they're not from their online employee accounts, using a very easy web interface that lets them block off periods of time that they are available or unavailable. Then WSDN will not auto-schedule any employee who is unavailable for a shift.

Will WSDN consider my employee's work time preferences?

Yes! In the same area where they declare their availability they can indicate their work preferences. WSDN's auto-scheduler, can consider these preferences when deciding which employee is best for a shift.

Can employees request time off?

Yes. WSDN has an advanced time off tracking system that makes it easy for employees to request time off online. Managers can approve or decline the time off online, and WSDN will block off the time in the schedule, as well as track how many days off are remaining for each employee.

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Does the free trial restrict the features in the paid version?

No. The only thing restricted in the free trial is the number of employees, which can not be greater than 75. There may be a limit on the number and types of automation rules used in the future, but that limit does not exist at this time.

When my free trial is over, will I lose my data?

No. When you purchase, all the data you entered for the free trial will remain the same. If you don't purchase before the free trial expires, you can call support at 866-846-3123, or send an email to support@workschedule.net, and we can extend the free trial for a few days to give you a chance to purchase from your account. Your data will still be there for several weeks after the free trial expires, unless you specifically ask us to delete it.

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What if you go down or we lose internet access here? How will we access our schedule?

Our high-end servers are located in state of the art data centers that have multiple redundant power backup and redundant internet connectivity to ensure that our servers stay operational all the time, 24 hours a day, 7 days week. We do recommend that you print out your schedule often just in case, mainly because you may lose the internet connection in your location. We have virtually no downtime.

Is my data secure and backed up?

All access inside your account is secured by SSL encryption technology. Your data is also securely mirrored to a backup location constantly.

Can we install this on our own server(s)?

At this time we do not offer an installed version.

How long does the system retain schedule and attendance history?

We maintain this history now for at least 2 years. Logging information, although not lost, is not readily available anymore after about 2 months. We also have and export feature, that allows you to hold the data for as long as you wish.

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What about support? If I have a question, can I call you?

Yes, you can call us toll free at 866-846-3123 or email support@workschedule.net. We don't hide our phone number like other services. In fact, we enjoy speaking with our customers. Someone in support is always happy to help you. In general, we answer any support questions for free and do our very best to point you in the right direction. However, if the phone support becomes excessive, the support representative may ask that you purchase block hours of phone support to continue. You can purchase phone support at $85 per hour. (see http://www.workschedule.net/support.html)

Do you offer training services?

Yes. We can have a scheduling specialist train you using web meeting software or travel to your place of business to help you in person. Our current billing rate for training is $120 per hour, plus travel expenses. We give an initial 20 minute phone demo for free.

Is your online help available in PDF format?

Yes. You can download the latest version from http://www.workschedule.net/WSDN.pdf. Keep in mind that help is updated regularly, so if you choose this format, you will need to periodically download the latest help PDF.

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How long have your services been around? How long will they be around?

We were the original innovators of easy to use online employee scheduling in 2000. The company has been a great success with sales increasing every year. We aren't going anywhere.

Where are you located?

We are located in Maitland, Florida, just outside of Orlando. Our data centers are located in Maitland and in Dallas, Texas.

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How do I purchase?

You can purchase directly from your free trial account. Upon logging in to your free trial account, you will see an alerts section at the top of your home page. One of these alerts reads "WARNING: Your free trial expires in X days. Click here to purchase now." Click this link, and follow the instructions on the next page.

Can you invoice me?

Yes. We allow you to pay by check (invoice), but require that you make the initial payment within 30 days of your purchase. You also can pay securely with a major credit card.

What if I need more user licenses in the middle of a subscription term?

Simply call us or send an email to billing@workschedule.net We will simply pro-rate the difference for the subscription term. You can always increase the number of employee licenses mid-term, but we do not refund for unused employee licenses.

The number of employees we have on the schedule varies greatly throughout the year. How do we determine the number of employee licenses do we need?

We offer 1 month, 6 month, and 12 months terms. If your number of employees will vary greatly from month to month, you always have the option of going monthly. Then whenever you need to increase or decrease your number of employees for the next month, simply call us at 866-846-3123 or email billing@workschedule.net, and we will adjust it for you.

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E-mail: support@workschedule.net