Find answers to the most common questions here!
Learn more about our Work Schedule Software in just a few minutes!
Browse F.A.Q. Topics
- Free Trial5
- General Service13
- Help and Support2
- Hosting, Network, Security, and Backup3
- Pricing and Billing9
Can I get support during my trial?Absolutely! We offer our full support team during your trial period. If you have any questions, please feel free to contact us!
How can I purchase after the trial?Purchasing a subscription after or during your trial is simple! Simply click on the link on your home page, follow the prompts, and you’re on your way to saving time, money, and building a better schedule. Our support team is also here every step of the way to help with billing inquiries and questions.
Do you offer training?We offer a 30-minute demo of WorkSchedule.Net where we sit down one-on-one with your trial account to discuss not only some of the basic features of the system but how we can specifically work for you and help you build a better schedule.
When my free trial is over, will I lose my data?No. When you purchase, all the data you entered for the free trial will remain the same. If you don't purchase before the free trial expires, you can call support at 866-846-3123, or send an email to firstname.lastname@example.org, and we can extend the free trial for a few days to give you a chance to purchase from your account. Your data will still be there for several weeks after the free trial expires, unless you specifically ask us to delete it.
Does the free trial restrict the features in the paid version?No. The only thing restricted in the free trial is the number of employees, which can not be greater than 75. There may be a limit on the number and types of automation rules used in the future, but that limit does not exist at this time.
How fast do pages load?Fast! Our servers are load balanced state-of-the-art servers. In addition, our software uses the latest AJAX technology to avoid slow page loads, allowing quick and easy modification that combines the quickness of editing in Excel with the built in intelligence and accessibility that Excel can not provide. See the help documentation for a variety of ways to speed up your experience even further.
Are upgrades included?Yes. We are constantly improving and upgrading the service. However, sometimes with the major upgrades (that come out every year or so) we do not automatically upgrade everyone. These upgrade is free but not automatic. We will send you alerts and emails when the new upgrade is available, so you can try it out and then switch over at a convenient time for you, scheduled with our support team. This is in order to allow customers who are familiar with the old version to have a chance to get used to the new version before switching to it. Of course you do not lose your information in the switch.
Does the system notify employees of changes to the schedule?Using our schedule change alerts feature, your employees are notified not only when the schedule is posted, but if any changes occur on the posted schedule. The changes in times, department, task, notes, etc., are shown in the text of the email itself. The employee can then easily link back to their accounts to view or print the full schedule. Only affected employees are notified.
What kind of printing capabilities do you have?Managers can print the schedule in either Excel or PDF format. Employees can print their schedules in PDF format. Both managers and employees can print the schedule in monthly, weekly, or daily views.
Can I restrict managers to deal with only their departments and employees?Yes. If you want to get more advanced, you can restrict managers to certain departments, managing only certain employees. You can even set up a multi-level hierarchy wherein a manager can report to a higher level manager, and that manager can report to a higher manager, etc.
Can the system handle scheduling breaks?Yes. You can schedule up to 10 breaks per shift.
Can I add notes for my employees to see on their schedule?Yes. You can add notes for each shift you post.
Is there a limit to the number of locations, departments, or tasks I can setup?Currently there is no limit to the number of locations, department, and tasks you can enter.
How quickly can my employees see changes to the schedule?As soon as you post your schedule your employees can view any changes. All changes to the schedule occur in real time.
Will WSDN schedule around my employee’s availability?Actually, that's one of our specialties! Employees can tell WorkSchedule.Net when they are available and when they're not from their online employee accounts, using a very easy web interface that lets them block off periods of time that they are available or unavailable. Then WorkSchedule.net will not auto-schedule any employee who is unavailable for a shift.
Will WSDN consider my employee’s work time preferences?Yes! In the same area where they declare their availability they can indicate their work preferences. WSDN's auto-scheduler, can consider these preferences when deciding which employee is best for a shift.
What browsers does it work with?WorkSchedule.Net is compatible with most modern web browsers. We officially support Microsoft Internet Explorer 9+, Mozilla Firefox, Google Chrome, Opera, and Safari. We do not support Internet Explorer 8 and below for our website or the WorkSchedule.Net software. We do not currently support a fixed top date bar in the scheduler in Internet Explorer due to compatibility issues with other browsers.
How easy is it to set up?Our setup wizard takes only about 5 minutes to set up, and lets you easily enter your basic employees, departments, tasks, etc., and some basic options. Once you have completed the setup wizard, you will probably want to go to the recurring schedule to enter the shifts for your typical week. Use the Windows-like top menu, or the quick buttons along the top, to add, remove, and delete shifts. If you have any questions, you can always call 866-846-3123 and someone will be happy to help you.
Help and Support
Is your online help available in PDF format?Yes. You can download the latest version from here. Keep in mind that help is updated regularly, so if you choose this format, you will need to periodically download the latest help PDF.
What about support? If I have a question, can I call you?Yes we provide free support 7 days a week. You can use our Support Center to create a support ticket, call us toll free at 866-846-3123, email email@example.com, or live chat with us. During business hours a support representative will respond to your issue within a maximum of 4 hours (usually much sooner). On weekends and holidays someone will respond to you within 24 hours.
Hosting, Network, Security, and Backup
How long does the system retain schedule and attendance history?We maintain this history now for at least 2 years. Logging information, although not lost, is not readily available anymore after about 2 months. We also have an export feature and an API that allows you to retrieve and hold your data for as long as you wish.
Is my data secure and backed up?All access inside your account is secured by SSL encryption technology. Your data is also securely mirrored to a backup location constantly.
What if you go down or we lose internet access here? How will we access our schedule?Our high-end servers are located in state of the art data centers that have multiple redundant power backup and redundant internet connectivity to ensure that our servers stay operational all the time, 24 hours a day, 7 days week. We do recommend that you print out your schedule often just in case, mainly because you may lose the internet connection in your location. We have virtually no downtime.
Pricing and Billing
Is there an employee limit?Depending on your usage and configuration, WorkSchedule.Net can easily handle thousands of employees in a single account. Our sales team can advise you about how many you should have in a single account, and whether or not it makes sense to divide your organization into multiple accounts. We serve some of the smallest but also some of the biggest companies in the world.
How do I cancel my agreement?We’re sorry to see you go but we know that businesses and their needs are always changing. If at any time you need to cancel your subscription please contact our support team and we can make the necessary arrangements.
Can I increase my employee count at a later date?At WorkSchedule.Net we know your business is always changing and growing, and we want to grow with you. If at any time you need to increase your employee limit please feel free to call or email our sales team and they can work with you to raise your employee limit. We will simply pro-rate the difference for the subscription term. You can always increase the number of employee licenses mid-term, but we do not refund for unused employee licenses.
Are any features extra?Other companies like to gate certain product features behind pay-walls. We believe that what you pay for should be what you get, and you get everything WorkSchedule.Net has to offer!
How do I sign up?Signing up is easy! First sign up for a 100% FREE 30-day trial of WorkSchedule.Net. Then, you can purchase and subscribe using the link inside the system. It’s that easy!
Do I have to be tied into a contract?Absolutely not! We offer monthly subscription terms if you prefer to stay away from long term commitments. You can cancel any time by contacting our top notch sales team during business hours. Please see the terms of service for more details.
The number of employees we have on the schedule varies greatly throughout the year. How do we determine the number of employee licenses do we need?We offer 1 month, 12 month, and 24 month terms. If your number of employees will vary greatly from month to month, you always have the option of going monthly. Then whenever you need to increase or decrease your number of employees for the next month, simply call us at 866-846-3123 or email firstname.lastname@example.org, and we will adjust it for you.
Can you invoice me?Yes. We allow you to pay by check (invoice), but require that you make the initial payment within 30 days of your purchase. You also can pay securely with a major credit card.
How do I purchase?You can purchase directly from your free trial account. Upon logging in to your free trial account, you will see an alerts section at the top of your home page. One of these alerts reads "WARNING: Your free trial expires in X days. Click here to purchase now." Click this link, and follow the instructions on the next page.